How our product reach you?

1. After we receive your paid order in www.vlive-international.com / operationerste@gmail.com, your order will be processed in 24 hours on business day.
2. Your order will be possessed for packing
      – Order before 3pm: packing on the same working day
      – Order after 3pm: packing on the next working day
3. Prepare for delivery
      – West Malaysia: 1-3 business days
      – East Malaysia: 3-5 business days
      – International delivery: 5-20 business days

1) Domestic Order

• Free delivery by using City-link. (for purchases of MYR 3,000 and above)

2) International Order

• DHL International & FedEx
  ** Shipping and handling charges will be displayed on the summary page during checkout.

Shipping methods

Erste Venture offers several shipping methods to meet your need:

1) CITY-LINK EXPRESS (M) SDN BHD
Track & trace: www.citylinkexpress.com

Shipping Refunds

If you paid for defective items or wrong items shipped, please contact us at operationerste@gmail.com  

Please note that returns are accepted within 7 days from shipped date for domestic orders